Our call centre consultants have worked with a wide range of call centres on such as performance improvement,
consultation, customer satisfaction, customer needs and profiling. We have also undertaken scoping and feasibility studies.
National Benefit Fraud Hotline
Metropolitan Police Recruitment Helpline
National Drugs Helpline
Employer's Helpline (Inland Revenue strand)
National Aids Helpline
Employer's Helpline (NICO strand)
Black African Aids Helpline
Employer's Helpline (VAT strand)
Contraceptive Education Service
Inland Revenue tax credits
Drinkline
Inland Revenue debt collection
DWP JSA incident management
NHS Executive (quality of service benchmarking study)
DWP JSA adviceline
Department of Health public enquiry service
DWP Social Fund
Department of Health E111 Helpline
Citizen's Advice Bureau
Department of Health (benchmarking study)
Ofsted
Telephone Helplines Association national conference