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Call centre consulting

Clients

Our call centre consultants have worked with a wide range of call centres on such as performance improvement, consultation, customer satisfaction, customer needs and profiling. We have also undertaken scoping and feasibility studies.

 

National Benefit Fraud Hotline

 

 

Metropolitan Police Recruitment Helpline

 

National Drugs Helpline

 

 

Employer's Helpline (Inland Revenue strand)

 

National Aids Helpline

 

 

Employer's Helpline (NICO strand)

 

Black African Aids Helpline

 

 

Employer's Helpline (VAT strand)

 

Contraceptive Education Service

 

 

Inland Revenue tax credits

 

Drinkline

 

 

Inland Revenue debt collection

 

DWP JSA incident management

 

 

NHS Executive (quality of service benchmarking study)

 

DWP JSA adviceline

 

 

Department of Health public enquiry service

 

DWP Social Fund

 

 

Department of Health E111 Helpline

 

Citizen's Advice Bureau

 

 

Department of Health (benchmarking study)

 

Ofsted

 

 

Telephone Helplines Association national conference

 

Call centre clients: training 

Our call centre services