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Outsourcing and post-implementation reviews
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Strategy review and development, risk assessment
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Customer-facing business models
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Operational review & performance improvement
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Scoping studies and service specifications
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Benchmarking, BQS, BPR and value-for-money
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Contract development and tender evaluation
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Corporate governance
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Call centre and helpline services, incl training
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Business continuity planning
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Market research and customer mapping
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Change management
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Customer, stakeholder and staff consultation
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Feasibility and option studies
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Customer relationship management
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Agency reviews and privatisation
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Customer service
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Investors in People
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Competitor analysis
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HR policy and procedures
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IT helpline and incident management services
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Quality management
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Distribution management and courier services
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Procurement
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Project management, PRINCE and SSADM
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Resource and commercial accounting
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Systems selection and implementation
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Business planning, costing and management information
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