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Our experience

skill areas

 

Outsourcing and post-implementation reviews

 

 

Strategy review and development, risk assessment

 

Customer-facing business models

 

 

Operational review & performance improvement

 

Scoping studies and service specifications

 

 

Benchmarking, BQS, BPR and value-for-money

 

Contract development and tender evaluation

 

 

Corporate governance

 

Call centre and helpline services, incl training

 

 

Business continuity planning

 

Market research and customer mapping

 

 

Change management

 

Customer, stakeholder and staff consultation

 

 

Feasibility and option studies

 

Customer relationship management

 

 

Agency reviews and privatisation

 

Customer service

 

 

Investors in People

 

Competitor analysis

 

 

HR policy and procedures

 

IT helpline and incident management services

 

 

Quality management

 

Distribution management and courier services

 

 

Procurement

 

Project management, PRINCE and SSADM

 

 

Resource and commercial accounting

 

Systems selection and implementation

 

 

Business planning, costing and management information