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Call centre consulting

Examples of bespoke training

 Sector competencies

 

Customer service

 

 

Debt collection

 

 

Sales

 

 

Mail order

 

 

Legal

 People competencies

 

Interpersonal skills

 

 

Team-building

 

 

Handling conflict

 

 

Managing stress

 

 

Management and supervision

 Internal performance

 

Developing standards

 

 

Assessing performance

 

 

Assessing quality

 

 

Benchmarking

 

 

Train-the-trainer

Further examples of the range of our bespoke training for call centre services