service delivery




		Management consultancy services

		managing service delivery


	A key factor in an organisation becoming customer-driven and cost-effective is the release of resources from activities which do not add value to those which are essential to meet customer needs. Even with effective internal operations, service delivery may still be undermined by the poor performance of external service providers. We can support you in solving these issues through:

	Performance assessment, including internal and external benchmarking
	Best-value, partnership working and option development
	Development of new customer-focused business models
	Managing the public sector/private sector interface
	Business process re-engineering and supply chain management
	Organisation and management of end-to-end processes

	Post-contract evaluation of service delivery and supplier performance
	Quality management, BS EN ISO 9000 and Citizen's Charter
	EFQM business excellence
	Business continuity planning
	Post-implementation project reviews
	Value-for-money reviews
	Activity-based cost management